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United Shade Contract Division FAQ


How do I contact you?
Call, email, or fax us any questions. Our professional staff is eager to help you. Also, you may go to the service page and click on "Contact Us."
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Do you charge for shipping?
If your products are all under 105" the shipping cost of $5 per unit is included in the handling fee to anywhere in the Continental United States. For products wider than 105", shipping is FOB Elkhart, IN.
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Can I return the blinds I purchased?
Since all products are custom, made-to-order for each customer they cannot be returned except for warranty repairs. Orders cannot be cancelled or modified once production has begun. When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade at a discount.
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What methods of payment do you accept?
We accept MasterCard, Visa, American Express, and personal or company checks, if preapproved. Personnel or unauthorized company checks will have to clear the bank before order can go to production.
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How long will it take to receive my order?
Most orders are shipped as soon as they are completed. These times vary from product to product. If you ordered more than one brand they may arrive on different days depending on the manufacturers' production time and distance from your home or business.
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Can I change or cancel my order?
Changes or cancellations can only be made as long as your order has not gone into production. A written confirmation of the change must be signed by you and accepted in writing by our Customer Service department.
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Do you ship outside of the continental U.S.?
Please call for availability and rates.
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Do you charge sales tax?
Yes. Please let us know if you have a tax-exempt certificate that may be applied.
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Will I receive an order confirmation?
Yes, you will receive a fax or an email confirmation of your order depending on what method you sent it to us. Please make sure that you thoroughly look over your order for accuracy. Remember, orders cannot be cancelled or returned for any reason once production has begun.
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Do you share any of my personal information?
We will never share your personal information with anyone. We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you.
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What if I don't see the product I wanted?
If there is a particular product you want but can't find it on our site then please call or email us for availability. Our ability to source solutions is excellent and we often have alternatives to offer.
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Who is responsible for proper measurements?
You are. Please take extra time to measure ALL of your windows accurately. Since all of our products are custom made and are not returnable except for warranty repair, it is up to you to provide us with accurate sizes. You can find specific measuring instructions on each product page. Just look for the link titled "How To Measure" next to the product image. Measure EVERY window, and measure them twice to be sure. Sometimes two or three windows in the same room can look identical but could actually be off by as much as 3/4". General measuring instructions are found here.
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What if my blinds are damaged during shipping?
We'll take care of any damage incurred during shipping.

IMPORTANT: Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify us within 7 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly, we will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost. All damaged shipments must be signed for as damaged.
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Is there a shipping charge for oversized blinds or drapery tracks?
Yes. Please call for a quote
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Are these first quality? Do you sell seconds?
We only sell first quality products; never seconds.
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What is the difference between inside and outside mounts?
An inside mount is when the blind or shade fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount can be used if there isn't enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices.
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Will I be able to install these blinds myself?
Some vendors require professional installation for warranty to be valid. All of the products we sell are easy for you to install. With the information installation instructions found on our Web site and included along with your order, and a few simple hand tools you should easily be able to install all of the products we carry. Again, inspection at time of delivery for any damages is recommended before attempting any installations.
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What if I'm unable to install the blinds myself? Can you recommend someone?
If you have a problem installing any of your products give our customer service department a call for guidance.
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Do you supply all the necessary hardware?
All of the necessary hardware including installation brackets are included with your blinds. Sometimes spacer blocks or shims may be needed and can be purchased at your local hardware store.
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Do you supply install screws and fasteners?
Yes. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications, but the ones included should work for most installations.
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Are the installation instructions included?
The products come with the installation instructions in the box. If you can't find the instructions in the box, call our customer service department.
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How do I contact customer service?
Go to the service page and click on "Contact Us."
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What type of product warranty do you have?
Specific warranty information is shown on each product page. Just look for the link to the right of the main product image near the top of the page.
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How do I check order status?
Call us and we can give you an order status update.
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How do I clean and care for my blinds?
Specific care and warranty information is shown on each product page.
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What if one of my blinds breaks?
We're here to help. Just call our Customer Service Department. One of our experienced associates will help you.
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